Reference

Open Legal rules before your account

Your Legal access terms, identity checks, and DANA, OVO, GoPay, and QRIS record rules are set out here before you open an account.

Local law appliesDANA record trailAccount step: VerificationSupport 09:00-01:00 WIB
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pesiar88 Open Legal rules before your account
CONTACT ROUTES

Check contact paths for Legal questions

Legal questions need a traceable channel, not guesswork in the lobby. Use live chat from Account > Help between 09:00 and 01:00 WIB for quick document routing, email [email protected] when you need an attached file, or send a logged WhatsApp request from the account centre. We ask for your account name, linked phone, payment rail, and a short reason before we discuss account data.

Team online

Live chat

Open Account > Help > Legal Request and choose live chat during 09:00-01:00 WIB. We can point you to terms, account status, or document steps, but we will not discuss another person's data.

Email documents

Send legal documents to [email protected] from the email on your account. Include your account name, linked phone, and payment rail such as DANA or QRIS so we can match the record.

Logged WhatsApp

Use the WhatsApp button inside your account centre, not a random number. The chat is logged against your account, which helps us keep consent, identity checks, and legal requests in one thread.

DATA CARE

Manage your Legal data and records

We keep legal handling tied to real account steps so your choices can be checked later. Cookies support session security and language settings, while identity records help us confirm wallet ownership before…

Identity checks

We ask for matching name, phone, and identity details before account changes. If a document looks unclear, we request a sharper image through Account > Verification rather than changing records from chat alone.

Payment records

DANA, OVO, GoPay, and QRIS entries keep time, channel, and account reference. We use those records to answer legal wallet questions, reconcile failed transfers, and separate payment facts from play results.

Cookie controls

Cookies help keep your session active and remember language settings. You can clear them in your browser, but we may ask you to sign in again before showing account or legal request pages.

Security alerts

If we see an unusual login, device shift, or repeated password error, we may hold account changes until you confirm through your linked phone or email. That protects legal records from wrong updates.

Retention handling

We keep account, wallet, and contact records only as long as needed for account operation, legal requests, or payment checks. Different records may have different retention periods under applicable rules.

Change requests

You can ask us to correct profile data, explain a restriction, or close an account where local law permits. We route these requests through logged support channels so the response stays attached to you.

Check Legal answers before joining

These answers explain how our terms affect access, account data, payment records, and requests from you. They do not replace legal advice, and they stay focused on the account steps we can handle. Keep screenshots, payment references, and your linked phone ready when you contact us, because those details help us route the request without asking for the same facts twice. For location questions, include your current Indonesia province.

Access depends on local law and is available only where local law permits. If your location, device, or account details raise a legal question, we may ask for extra checks before access continues.

When you open an account, you accept our account terms, privacy handling, cookie use, payment record rules, and game category conditions. Read them before using Live Dealer Lobby, Boxing Betting, or slot-feature rooms.

Identity details help us confirm that wallet records and account changes belong to you. We may ask for matching name, phone, and document data before withdrawals, profile edits, or legal requests are processed.

We record the rail, time, account reference, and result status. Those records help us answer wallet disputes, trace failed payments, and meet legal record duties without exposing another person's account data.

Yes. Contact us through Account > Help > Legal Request or email [email protected] from your account email. Tell us which field is wrong and attach a clear document if proof is needed.

Cookies support sign-in security, language choice, and session checks on mobile and browser access. They do not change your legal rights, and clearing them may require another sign-in before account pages load.

Use live chat during 09:00-01:00 WIB, the logged WhatsApp button in your account centre, or [email protected]. We may ask for your account name, linked phone, and payment rail before responding.

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